Job Description

We are seeking a General Sales Manager (GSM) for our Ross Downing CDJR Dealership who will be responsible for leading and managing the sales department to achieve sales targets, enhance customer satisfaction, and ensure a high-performing sales team. The GSM will develop sales strategies, monitor sales performance, and foster a customer-focused sales environment.

Key Responsibilities:

• Sales Leadership and Team Management:


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  • Lead, mentor, and motivate the sales team to meet and exceed sales targets.
  
  
  • Set clear performance expectations, provide ongoing coaching, and conduct performance evaluations.
  
  


• Sales Strategy and Planning:


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  • Monitor and analyze sales data, market trends, and competitor activities to adjust sales strategies accordingly.
  
  
  • Collaborate with the General Manager to set sales targets and objectives.
  
  


• Customer Relationship Management:


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  • Foster a customer-centric sales environment, ensuring exceptional customer service and satisfaction.
  
  
  • Address customer inquiries, concerns, and complaints promptly and professionally.
  
  
  • Develop and maintain strong relationships with new and existing customers.
  
  


• Inventory Management:


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  • Oversee the ordering, stocking, and presentation of vehicles to ensure an optimal inventory mix.
  
  
  • Monitor inventory levels and adjust ordering strategies to meet customer demand and market conditions.
  
  
  • Collaborate with the sales team to manage aged inventory and promote high-turn vehicles.
  
  


• Financial Performance:


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  • Manage the sales department's budget, ensuring financial targets are met or exceeded.
  
  
  • Monitor sales profitability and implement measures to enhance gross margins.
  
  
  • Prepare and present regular sales performance reports to the General Manager and ownership.
  
  

Preferred Skills/Abilities:

• Minimum of 5 years of experience in automotive sales management, with a proven track record of success.


• Strong leadership and team-building skills.


• Excellent communication, negotiation, and interpersonal skills.


• In-depth understanding of sales processes, inventory management, and financial management.


• Proficient in dealership management software and other relevant technologies.


• Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.


• Strong problem-solving skills and the ability to make informed decisions.


• Ability to upkeep confidentiality as needed.

Benefits:

• Comprehensive benefits including 401k with company match, health, dental, vision, and life insurance options.

Equal Opportunity Employer:

Ross Downing is an equal opportunity employer. We are a diverse group and are committed to creating an inclusive environment for all employees.

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