Registration CoordinatorOrthoVirginia, Virginia's largest provider of expert orthopedic and therapy care, is currently seeking a full-time, experienced Registration Coordinator to join our team! Along with a collaborative, team-oriented work environment, our outstanding employment package includes: competitive salaries, excellent medical, dental, and vision benefits, paid time off (PTO), a generous 401k incentive plan, short-term and long-term disability insurance, life insurance, and a company-wide wellness program.Position SummaryThe Registration Coordinator serves as the first point of contact for patients and visitors and performs administrative duties, monitors office procedures, resolves problems, and assists with office operations. This position may also be responsible for insurance verifications/authorizations, patient scheduling and working with the clinic director to ensure smooth operations.Primary Functions & AccountabilitiesMaintain the registration desk, answer phone lines, and schedule appointmentsEnter and update patient information, verify insurance coverage, obtain authorizations, and collect co-paysProvide administrative support to providers as needed (e.g. filing, distributing dictation, etc.)Provide general office assistance including purchasing of office supplies, maintenance of office equipment.Coordinate with billing office on collections and balancing payments.Serve as liaison between patients and the clinical staff and will work toward ensuring efficiency and excellent customer service.Adhere to established procedures for appointment scheduling, intake, and record-keeping for all patientsCollect appropriate copays, payments on accounts and payments for cash and carry supplies and accurately posts to patient's accountCommunicate with providers, medical assistants, financial counselors, patient resource coordinators and other support staff as neededDemonstrate sound knowledge of insurance plan participation and ensures appropriate processing of insurance informationManage telephone, fax, and e-mail requests in a timely and organized manner to ensure effective communication and excellent customer serviceAbility to work flexible schedules to meet clinic needsKnowledge, Skills & AbilitiesMust be able to multi-task with a strong sense of responsibility and initiativeStrong written and verbal communication and interpersonal skillsExceptional customer service skills and focusMust be comfortable assessing situations and resolving or escalating as requiredAble to establish/maintain effective working relationships with patients, staff payers and team membersStrong working knowledge with insurance authorizations, limitations/coverage, eligibility, billing, insurance regulations, insurance benefits and appeal processesMust be able to understand and explain most insurance and billing questions as it pertains to the patientPosition RequirementsHigh school diploma or equivalentOne year of relevant office experience; Medical office experience preferredBasic knowledge of Microsoft Office; Typing speed of at least 35 WPM with high accuracyThis organization participates in E-Verify. Esta organizacion participa en E-Verify.
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